Support
Something not working, a mistake in a question, or a suggestion? Get in touch.
Replies usually within 2–3 business days. Please include your device, iOS version and app version, and a screenshot if possible.
FAQ
How do I restore my subscription on a new device?
Open the Premium screen in the app and tap Restore. Make sure you're signed in with the same Apple ID you used to subscribe.
How do I cancel or change my subscription?
Subscriptions are managed by Apple. Go to Settings → [your name] → Subscriptions → JLPT N3, or open apps.apple.com/account/subscriptions. Cancel at least 24 hours before the current period ends to avoid being charged for the next one.
How do I request a refund?
Payments are processed by Apple, so refunds are handled by Apple at reportaproblem.apple.com.
My progress disappeared after reinstalling.
Progress, wrong-answer notes and bookmarks sync through your private iCloud. Make sure you're signed in to iCloud and that iCloud is on for JLPT N3 in Settings → [your name] → iCloud, then open the app on Wi-Fi and wait a moment for it to restore.
Listening audio doesn't play.
Check that silent mode is off and the volume is up, then close and reopen the app. If it still doesn't play, email us with the set and question number.
I found a mistake in a question.
Thank you! Email us the section (Reading, Listening, Vocabulary or Grammar), set and question number, and what looks wrong. Reported issues are fixed in upcoming updates.
Which languages are supported?
English, Chinese (Simplified & Traditional), French, Indonesian, Japanese, Spanish, Thai, Vietnamese and Korean. The app follows your device language.